Last Updated: October 2, 2026
Thank you for choosing Frau Steiner Studio. By purchasing services or products from us, you agree to the following terms and conditions. Please read them carefully.
1. General Information
Frau Steiner Studio is a creative studio based in Belgium, specializing in risograph printing services, handmade stationery, graphic design, and artistic works by Meriem Steiner. Our services are available to individuals, businesses, and organizations seeking creative, high-quality, and unique designs and products.
2. Services Offered
Frau Steiner Studio offers the following services and products:
- Risograph Printing Service: High-quality, eco-friendly printing using the risograph technique for custom designs, artwork, and printed materials.
- Stationery Shop: Unique, handcrafted stationery products, including custom-designed paper, cards, and prints, created through risograph printing.
- Workshops: Risography workshops for all levels, from two-hour Discovery sessions to multi-week Masterclasses and one-on-one studio sessions.
3. Orders and Pricing
Orders, pricing and payment (Sections 3 and 4) are also governed by the General Terms and Conditions of Productions Associées ASBL (Smart), the structure through which we invoice, available here: General Terms and Conditions (PDF).
- Risograph printing: Prices depend on the complexity of the project, the number of copies and the paper used. A detailed quote is provided before production begins.
- Stationery shop: Prices are listed on the online shop and vary by product, depending on design, size and materials.
- Workshops: Discovery workshops have a fixed price per person. Masterclasses and one-on-one sessions are priced according to their format, confirmed before booking.
4. Payment
- Payment for all products and services is due before completion or delivery, unless otherwise agreed in writing.
- Purchases from the online shop are paid by card through our secure checkout (Stripe). Printing services, workshops and custom orders are paid by bank transfer, based on the quote provided.
- Custom orders and design services may require a deposit of 30 to 50%, as specified in the quote, before work begins. The remaining balance is due on completion or delivery.
5. Delivery & Shipping
- Risograph Printing & Stationery: Orders will be processed and shipped within 7 working days after we confirm your order and payment. Delivery times depend on the shipping method agreed with you.
- International Shipping: For orders outside Belgium, additional shipping charges may apply, and delivery times may vary.
- Workshops: Session dates and times are confirmed at the time of booking. See Section 10 for workshop-specific terms.
We are not responsible for any delays or damages caused by third-party couriers or shipping services.
6. Returns, Refunds, and Cancellations
- Stationery & Art Products: Due to the nature of our handmade products, we do not accept returns unless the item is defective or damaged. If you receive a damaged or faulty product, please contact us within 14 days of receiving the item, along with your proof of purchase and a photo of the issue, for a return or exchange. Returned items must be unused and in their original packaging.
- Custom Orders & Services: Custom designs, risograph prints, and graphic design services are non-refundable once work has commenced. If a project is canceled before production begins, a partial refund may apply based on work completed up to that point.
- Refunds: Once we’ve received and inspected a returned item, we’ll email you to confirm whether it’s approved. Approved refunds are processed to your original method of payment — please allow a few business days for it to appear, as banks and card providers can take some time to post it.
7. Intellectual Property
- Risograph Prints, Stationery, and Designs: All designs, artwork, and content created by Frau Steiner Studio or Meriem Steiner remain the intellectual property of the creator, unless otherwise agreed. Any use of these materials without prior written consent is prohibited.
- Custom Designs: For custom graphic design services, intellectual property rights will be transferred to the client upon full payment, unless otherwise stated in a separate contract.
- Artworks by Meriem Steiner: All artworks by Meriem Steiner are copyrighted and may not be reproduced, copied, or used for commercial purposes without prior permission.
8. Limitation of Liability
Frau Steiner Studio is not liable for any damages or losses arising from the use of our products or services, including but not limited to, any damage caused by errors in printing, design, or shipping. We make every effort to ensure high-quality work and customer satisfaction, but we cannot be held responsible for issues outside of our control.
9. Privacy and Data Protection
We respect your privacy and are committed to protecting your personal data. By using our services, you agree to the collection and use of your personal information as described in our Privacy Policy. We will not share your personal information with third parties without your consent, except as required for processing orders and providing services.
10. Workshops and Events
For workshops and events organized by Frau Steiner Studio, participants must agree to the following:
- Registration: Full payment is required to reserve a spot in a Discovery workshop, a Masterclass cycle, or a one-on-one session.
- Cancellations: For Discovery workshops and one-on-one sessions, cancellations made at least 48 hours before the session will receive a full refund; after this period, refunds may not be possible. For Masterclasses, since each cycle is booked as a full course for a small group, cancellations made at least 7 days before the first session will receive a full refund; once a cycle has started, sessions are non-refundable.
- Conduct: Participants are expected to adhere to the studio’s guidelines and instructions for safety and respect towards others during workshops or events.
11. Governing Law
These terms and conditions are governed by Belgian law. Any disputes or claims related to these terms will be subject to the exclusive jurisdiction of the courts in Belgium.
12. Contact Us
For any questions or concerns regarding these terms and conditions, please contact us at:
Frau Steiner studio
Email: studio@frausteiner.be
Productions Associées — activité 38998
Rue Coenraets 72
1060 Bruxelles, Belgique
BTW/VAT: BE 0896.755.397
By using our services or purchasing our products, you acknowledge that you have read, understood, and agreed to these terms and conditions.