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Terms and Conditions

 

Shipping
We aim to dispatch orders within 3 working days for products that are in stock and 5 working days for print orders.

Orders with the bike delivery Hors Catégorie will be dispatched in Brussels on the same day if made before 1pm. Otherwise, the delivery will be dispatched on the next working day.

Postage costs are charged at a flat rate of €10.- for standard Bpost Mail Delivery. We also offer worldwide delivery at a flat rate of €20.- and €30.- for International Standard Delivery. For orders outside of the EU, Customs Duty and Taxes incurred will be payable by the customer.

 

Duties & Taxies
All goods sold to non-EU countries that are subject to Customs Duty and Taxes are to be paid by the customer. 

 

Pricing
Prices quoted on our website include VAT at a rate of 21%. All prices are charged in Euro, and we reserve the right to change our prices without any prior notice.

 

Cancellation, damages and returns
If you are not satisfied with your purchase, we are more than happy to help you:  Please email us at prints@frausteiner.be within 48 hours from the time of order.

You have 14 days to return an item from the date that you purchase it. Once we have received your item, we will let you know that we’ve received it and that we are in the process of evaluating if it’s in the same condition as when it was delivered to you.

We will let you know the status of your refund as soon as we have finished inspecting your item. If we approve your refund, we will refund it to the original method of payment.

You will be responsible for paying the costs of shipping your item back to us. The costs of shipping are non-refundable and non-negotiable. If you are issued a refund, the cost of shipping will be deducted from it.

 

Payments
We accept PayPal, Visa, MasterCard, SEPA Bank Transfer, Belfius Direct Net, iDEAL, ING Home’Pay, KBC/CBC Payment and SOFORT Banking

 

Security & Privacy Policy
Personal details are used for processing online orders only and credit card data is encrypted to keep customer information protected. There will be absolutely no circumstances where your information is disclosed to anyone.

 

All Rights Reserved
Frau Steiner owns all copyright and related intellectual property rights in and relating to the website unless otherwise agreed or specified. If you wish to obtain permission to use our images, please contact hallo@frausteiner.be.

 

Frau Steiner is registered in Belgium. VAT No. BE 0564.943.044 
©2019